Brazilian Challenge Day 151: Pissed Off

I’ll admit, I’m a tough customer. My first career was in hospitality and I know what it takes to deliver a good customer experience, and I know what makes one fail. On Wednesday, Day 151 of my challenge to be … Continue reading →

Update: bank vs. banco

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Ok, not to beat a dead horse (translation for Brazilians: the attempt to continue a conversation or seek a resolution that is futile), but today I had to make two deposits at two different banks. Fellow bloggers had previously given … Continue reading →

Payments Predicament

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There is so much in Brazil that is advanced. For example, the cinema experience (see Segregation Cinema). And I saw a parking security guard rolling around the complex on a Segway the other day.  Yet there is so much that is still … Continue reading →