Is Citibank the only one that doesn’t have its act together in Brazil? I thought the most annoying obstacle is when I go to withdraw money at the teller and they cannot tell me my balance, or anything else interesting or useful about the account, because that’s a whole other department. But I was wrong.
Yesterday, we noticed a rather large check had been cashed in our account. The check was out of order with the ones I had been using recently using (not surprising because we rarely write checks). So I made a note to dig through our safe and see if there had been any note associated with that check number… but I couldn’t get to it until later in the afternoon.
Coincidentally, an hour later, Citibank called my husband about that very check. The agent stated that they were alerted because the signature didn’t match. My husband asked the obvious to try to get to an answer. Who was the check made out to? The agent couldn’t tell him. Which of our signatures is on the check? The agent couldn’t tell him. Not that the agent wouldn’t give him this critical information, she actually made the phone call without having access to it. The information was in a different department.
Of course, because neither of us recalled writing the check and because Citibank was concerned, forced to go in blind my husband had them cancel the payment. Later that afternoon, I was able to investigate, only to find that my husband DID write the check for some service done on our apartment. The reason we didn’t remember is because it had got written awhile ago (and again we rarely write checks) but the check floated around Citibank for awhile, got drawn from our account a couple days ago, and then somebody at Citibank got worried that the signatures might not match and decided to call and freak us out – without having any of the important information about the check.
Am I out of line to state that whoever is managing Citibank Brasil is a dumb ass?